Telephone Etiquette

Telephone Etiquette

& Voice skills

customer-service

All employees, especially front line staff and call centre employees need proper telephone etiquette, which helps them establish a rapport with customers and makes them sound professional and proficient. It also helps them to navigate tough situations and handle unhappy customers effectively.

This two-day workshop focuses on telephone excellence ensuring that participants have the necessary skills and tools to deal with different and difficult customers and handle telephonic communications effectively and appropriately.